Refund policy

 

RETURN & REFUND POLICY

 

Brand: Maskiverse

 

 

 

1. 90-Day Return Policy

 


We offer a 90-day limited return policy from the date the order is delivered.


To be eligible for a return:

 

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, accessories, manuals, and protective materials must be included.

  • The product must show no signs of use, damage, modification, or tampering.

  • Proof of purchase (order number or receipt) is required.

 


We reserve the right to deny any return that does not meet these conditions.

 

 

 

2. Return Authorization Required

 


To initiate a return, you must first contact us at:


📧 maskiverse@outlook.com


Returns sent without prior written authorization will not be accepted.


If approved, we will provide return instructions and the correct return address.

 

 

 

3. Return Shipping Costs

 

 

  • If the return is due to a defect, damage during transit, or incorrect item sent by us, we will cover return shipping.

  • For all other returns (including change of mind), the customer is responsible for return shipping costs.

  • Original shipping costs (if applicable) are non-refundable.

 


For international returns, customers are responsible for any customs duties, taxes, or import fees.

 

 

 

4. Inspection & Condition Verification

 


All returned items are subject to inspection upon arrival.


If the item:

 

  • Shows signs of use,

  • Is missing original components,

  • Has been damaged after delivery,

  • Or has been modified in any way,

 


we may:

 

  • Refuse the return, OR

  • Apply a partial refund based on diminished value.

 


This policy protects against misuse and ensures fairness for all customers.

 

 

 

5. Non-Returnable Items

 


The following items are not eligible for return:

 

  • Final sale or clearance items

  • Gift cards

  • Custom or personalized products

  • Perishable goods

  • Personal care items

  • Hazardous materials or flammable goods

 

 

 

 

6. Damaged, Defective, or Incorrect Items

 


You must contact us within 7 days of delivery if your item is:

 

  • Defective

  • Damaged

  • Incorrect

 


Clear photos or video evidence may be required.


Failure to notify us within 7 days may void eligibility for replacement or refund.

 

 

 

7. Exchanges

 


We do not process direct exchanges.


To receive a different item:

 

  1. Return the original item (if eligible).

  2. Place a new order once the return is approved.

 

 

 

 

8. European Union – 14-Day Cooling-Off Period

 


For orders shipped to the European Union, customers have the legal right to cancel their order within 14 days of delivery, without providing a reason.


Items must be:

 

  • Unused

  • In original packaging

  • With proof of purchase

 


Return shipping costs remain the responsibility of the customer unless otherwise required by local law.


This provision applies only to EU consumer purchases.

 

 

 

9. Refund Processing

 


Once your return is received and inspected:

 

  • You will be notified of approval or rejection.

  • Approved refunds will be issued to the original payment method within 10 business days.

  • Banks and credit card providers may require additional processing time.

 


If more than 15 business days have passed after approval, please contact us at maskiverse@outlook.com.

 

 

 

10. Chargebacks & Disputes

 


We encourage customers to contact us directly before filing a chargeback or dispute.


Fraudulent claims, abusive return practices, or misuse of this policy may result in:

 

  • Denial of refund

  • Store credit only

  • Account restriction

  • Legal action where applicable

 

 

 

 

11. Policy Modifications

 


Maskiverse reserves the right to update or modify this policy at any time without prior notice. The policy in effect at the time of purchase will apply.