Shipping policy

SHIPPING POLICY

 


Effective Date: [Insert Date]

Brand: Iron Hero

 

 

 

1. Worldwide Free Shipping

 


We proudly offer free worldwide shipping on all orders.

No minimum purchase required.


Shipping is provided at no additional cost to the customer unless otherwise stated at checkout.

 

 

 

2. Order Processing Time

 


Due to high order demand, orders are processed within 2 to 3 business days.


Processing time includes:

 

  • Order verification

  • Quality inspection

  • Secure packaging

  • Transfer to shipping carrier

 


Business days are Monday through Friday, excluding public holidays.


Orders placed on weekends or holidays will begin processing on the next business day.

 

 

 

3. Estimated Delivery Time

 


Once shipped, orders typically arrive within 3 to 6 business days, depending on the destination country and local carrier performance.


Please note:

 

  • Delivery times are estimates, not guarantees.

  • International shipments may be subject to customs clearance procedures.

  • Delays caused by customs authorities, weather conditions, carrier disruptions, or peak seasons are outside of our control.

 

 

 

 

4. Customs, Duties & Taxes

 


For international orders:

 

  • Import duties, taxes, and customs fees may apply depending on your country’s regulations.

  • These charges are the responsibility of the customer unless otherwise specified.

  • Iron Hero is not responsible for delays caused by customs processing.

 


If a shipment is refused due to unpaid customs fees, the customer will be responsible for any return shipping or handling fees.

 

 

 

5. Tracking Information

 


Once your order ships, you will receive a confirmation email with tracking details.


Tracking updates may take 24–72 hours to appear in the carrier’s system.

 

 

 

6. Incorrect Address Disclaimer

 


Customers are responsible for providing accurate shipping information.


Iron Hero is not responsible for:

 

  • Packages delivered to incorrect addresses provided by the customer

  • Lost shipments due to incomplete or incorrect address details

 


If a package is returned due to incorrect information, reshipping fees may apply.

 

 

 

7. Lost, Delayed, or Stolen Packages

 


Once an order has been handed to the carrier:

 

  • Iron Hero is not liable for delays caused by the shipping provider.

  • We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

 


If your package appears lost in transit, please contact us at maskiverse@outlook.com, and we will assist in filing a carrier investigation where applicable.

 

 

 

8. Delivery Issues

 


Customers must notify us within 7 days of the expected delivery date if:

 

  • The item has not arrived

  • The tracking has stopped updating

  • The package shows delivered but was not received

 


Failure to report within this timeframe may affect claim eligibility.

 

 

 

9. Force Majeure

 


We are not responsible for delays or failure to deliver due to circumstances beyond our control, including but not limited to:

 

  • Natural disasters

  • Government actions

  • Customs delays

  • Carrier strikes

  • Pandemic-related disruptions